Privacy Policy

Websites Matter LLC Last Updated: February 2, 2026

Introduction

Websites Matter LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

This policy applies to websitesmatter.com and all services provided by Websites Matter LLC, including web hosting, website development, and custom application development.

Information We Collect

Information You Provide

When you contact us, request a quote, or become a client, we may collect:

  • Name
  • Email address
  • Phone number
  • Business name
  • Billing address
  • Project requirements and communications

Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

This information is collected through cookies and Google Analytics.

How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Respond to inquiries and support requests
  • Process transactions and send related information
  • Send service updates and administrative messages
  • Improve our website and services
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our website uses cookies to enhance your experience.

Essential Cookies

These are necessary for the website to function:

  • WordPress session cookies — Enable login functionality and site operation
  • Cookie consent preferences — Remember your cookie choices (GDPR Cookie Compliance plugin)

Analytics Cookies

We use Google Analytics to understand how visitors use our website:

  • Google Analytics (_ga, _gid) — Collects anonymous data about page views, session duration, and traffic sources

You can control analytics cookies through our cookie consent banner or your browser settings.

Managing Cookies

You can manage your cookie preferences at any time by clicking “Cookie Preferences” in our website footer.

Payment Processing

We do not store credit card or payment information on our servers.

All payments are processed securely through third-party payment processors:

These processors handle your payment information according to their own privacy policies and PCI-DSS compliance standards.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure server infrastructure
  • SSL/TLS encryption for data transmission
  • Access controls limiting who can view client information
  • Regular security updates and monitoring

While we take reasonable precautions, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Client project files and communications are retained for the duration of our business relationship and a reasonable period thereafter for legal and administrative purposes.

Your Rights

For All Users

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications

For European Union Residents (GDPR)

Under the General Data Protection Regulation, you have additional rights:

  • Right to access — Request a copy of the personal data we hold about you
  • Right to rectification — Request correction of inaccurate or incomplete data
  • Right to erasure — Request deletion of your data (“right to be forgotten”)
  • Right to restrict processing — Request limitation of how we use your data
  • Right to data portability — Request transfer of your data in a machine-readable format
  • Right to object — Object to processing based on legitimate interests
  • Right to withdraw consent — Withdraw consent at any time where processing is based on consent

Our lawful basis for processing is typically:

  • Contract — Processing necessary to provide services you’ve requested
  • Legitimate interest — Processing necessary for our business operations
  • Consent — Where you’ve opted in to analytics cookies

For California Residents (CCPA)

Under the California Consumer Privacy Act, you have the right to:

  • Know — Request what personal information we collect, use, and disclose
  • Delete — Request deletion of your personal information
  • Opt-out — Opt out of the sale of personal information (we do not sell your data)
  • Non-discrimination — Receive equal service regardless of exercising your privacy rights

Categories of information collected: Identifiers (name, email, IP address), commercial information (services purchased), and internet activity (browsing behavior via analytics).

We do not sell personal information. We have not sold personal information in the preceding 12 months.

Third-Party Services

We use the following third-party services that may collect data:

Service Purpose Privacy Policy
Google Analytics Website analytics Google Privacy Policy
PayPal Payment processing PayPal Privacy Policy
Stripe Payment processing Stripe Privacy Policy

Hosting Client Data

If you are a hosting client, we may have access to data stored on your hosted website or application as part of providing technical support and maintenance.

  • We access client data only as necessary to provide requested services
  • We do not use, share, or sell client data for any other purpose
  • Hosting clients are responsible for their own privacy policies and compliance with applicable laws regarding data they collect from their users

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Websites Matter LLC Email: support@websitesmatter.com Website: websitesmatter.com

For data protection inquiries, please include “Privacy Request” in your subject line.

Supervisory Authority

If you are located in the European Union and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.