Terms of Service

Websites Matter LLC Last Updated: February 2, 2026

Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use our services.

These terms apply to all services provided by Websites Matter LLC, including web hosting, website development, custom application development, and related services.

Eligibility

Our services are available only to individuals who are at least 18 years of age. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.

Services

Websites Matter LLC provides:

  • Web Hosting — Server space, bandwidth, and infrastructure for websites and applications
  • Website Development — Design and development of websites, including WordPress and other CMS platforms
  • Custom Application Development — Development of web applications, mobile applications, and custom software
  • Managed Services — Ongoing maintenance, updates, security, and support for hosted websites and applications

Specific service terms, deliverables, and pricing are outlined in individual service agreements, quotes, or invoices provided to clients.

Account Responsibilities

If you create an account or become a hosting client, you are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Providing accurate and current contact and billing information

We reserve the right to suspend or terminate accounts that violate these terms.

Payment Terms

Pricing

Service fees are outlined in your quote, invoice, or service agreement. All prices are in U.S. dollars unless otherwise stated.

Payment Methods

We accept payment through PayPal and Stripe. We do not store credit card information on our servers — all payment data is handled securely by our payment processors.

Billing

  • Hosting Services — Billed monthly or annually in advance. Services renew automatically unless cancelled.
  • Development Projects — Billed according to the payment schedule in your project agreement (typically deposit, milestones, and final payment).

Late Payment

Invoices are due upon receipt unless otherwise specified.

  • Grace Period — A 4-day grace period is provided after the due date with no late fee.
  • Late Fee — After the grace period, a late fee of $25 per invoice or 1.5% per month (whichever is greater) will be applied.
  • Service Suspension — Accounts with invoices overdue by more than 6 days will be suspended until payment is received.
  • Account Termination — Accounts with invoices overdue by more than 30 days may be terminated and data deleted.
  • Collection — Significantly overdue accounts may be referred to collections.

Refunds

No refunds are provided. All sales are final.

  • Hosting Services — If you cancel, your service remains active until the end of the current billing period. No refunds or prorated credits are issued.
  • Development Services — Deposits are non-refundable. If a project is cancelled mid-development, you will be invoiced for work completed to date. No refunds are provided for completed work.

Acceptable Use Policy

When using our hosting services, you agree not to use our servers or infrastructure for:

Prohibited Content

  • Illegal content or activities under U.S. or applicable law
  • Copyright-infringing material
  • Malware, viruses, or malicious code
  • Phishing sites or scam operations
  • Child exploitation material (will be reported to authorities)
  • Content promoting violence, hatred, or discrimination
  • Unauthorized distribution of personal data

Prohibited Activities

  • Sending unsolicited bulk email (spam)
  • Launching attacks against other systems (DDoS, hacking, etc.)
  • Cryptocurrency mining without prior approval
  • Running open proxies or TOR exit nodes
  • Excessive resource usage that impacts other clients on shared infrastructure
  • Reselling hosting services without authorization

Enforcement

We reserve the right to suspend or terminate services without refund for violations of this policy. In cases of illegal activity, we may report violations to appropriate authorities.

Intellectual Property

Our Intellectual Property

The Websites Matter LLC name, logo, website design, and proprietary tools remain our property. You may not use our branding without written permission.

Your Content

You retain ownership of content you provide to us (text, images, data, etc.). By providing content, you grant us a limited license to use it as necessary to provide our services.

Development Work

For custom development projects:

  • Upon full payment, ownership of custom code and deliverables transfers to you, unless otherwise specified in your project agreement.
  • Third-party components (open-source libraries, plugins, stock images) remain subject to their respective licenses.
  • Pre-existing tools or code we use across multiple projects remain our property, though you receive a license to use them in your project.

Specific intellectual property terms may be outlined in individual project agreements.

Hosting Client Responsibilities

If you use our hosting services, you are responsible for:

  • The content hosted on your account
  • Compliance with applicable laws regarding data you collect from your users
  • Maintaining your own backups (we provide backups as a courtesy, but they are not guaranteed)
  • Keeping your applications and CMS platforms updated (unless you have a managed service agreement)
  • Your own privacy policy and terms of service for your website’s users

Service Availability

We strive to maintain high availability for hosting services but do not guarantee 100% uptime. Services may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide advance notice when possible)
  • Emergency maintenance or security updates
  • Circumstances beyond our control (network outages, natural disasters, etc.)

We are not liable for damages resulting from service interruptions.

Data and Backups

Hosting Data

We maintain a comprehensive backup system including daily automated backups with 7 to 30 days retention depending on your plan, plus offsite redundancy. While we take every precaution to protect your data, no backup system is infallible. We strongly recommend clients maintain their own independent backups as an additional safeguard. We are not liable for data loss in the unlikely event of backup failure.

Data Recovery for Suspended or Terminated Accounts

If your account is suspended or terminated and you wish to recover your data:

  • Data recovery is available only if we confirm the data is still recoverable
  • A $75 data recovery fee applies, payable in advance
  • Data will be delivered within 24 hours of payment confirmation
  • We do not guarantee data availability — recovery is offered only after we confirm data exists
  • No recovery is available for accounts terminated due to Acceptable Use Policy violations involving illegal content

Data Upon Termination

Upon termination of services:

  • You may request a copy of your data within 30 days (subject to data recovery fee if account is not in good standing)
  • After 30 days, data may be permanently deleted
  • We are not obligated to retain data after service termination

Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claim arising from our services is limited to the amount you paid us in the 12 months preceding the claim.
  • We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.
  • We are not liable for damages resulting from third-party actions, your content, or your violation of these terms.

Some jurisdictions do not allow certain liability limitations. In such cases, our liability is limited to the minimum extent permitted by law.

Indemnification

You agree to indemnify and hold harmless Websites Matter LLC, its owner, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of our services
  • Your violation of these terms
  • Your violation of any third-party rights
  • Content you host or publish using our services

Termination

Termination by You

  • Hosting Services — You may cancel at any time through written notice. Cancellation takes effect at the end of the current billing period.
  • Development Projects — You may cancel a project in progress, subject to payment for work completed.

Termination by Us

We may suspend or terminate services immediately if you:

  • Violate these terms or our Acceptable Use Policy
  • Fail to pay invoices after notice
  • Engage in activity that poses a security risk or legal liability

We may also discontinue services with 30 days notice for any reason.

Effect of Termination

Upon termination:

  • Your access to services will end
  • You remain responsible for any outstanding balances
  • Provisions regarding intellectual property, limitation of liability, and indemnification survive termination

Dispute Resolution

Informal Resolution

Before filing any formal claim, you agree to contact us and attempt to resolve the dispute informally for at least 30 days.

Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Jurisdiction

Any disputes not resolved informally shall be resolved in the state or federal courts located in Florida. You consent to the jurisdiction of these courts.

Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated “Last Updated” date.

For material changes, we will provide notice to active clients via email. Continued use of our services after changes constitutes acceptance of the updated terms.

Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Websites Matter LLC regarding our services.

Contact Us

If you have questions about these Terms of Service, contact us:

Websites Matter LLC Email: support@websitesmatter.com Website: websitesmatter.com